General RV Complaints and Reviews

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1.6
  • Customers like
    • Maintenance and warranty issues1
    • Paul deluca1
    • Speedy1
  • Customers don't like
    • Service department5
    • See complaint3
    • Non caring attitude2

Worst customer service ive ever experienced. Sales blames service then service blames sales and nothing gets fixed. Then on the third time we took our motorhome back in they backed it into another rv & blamed us. Would camp in a tent before i ever purchased from general Add comment

  • Jul 29
  • Dealers
  • New York, New York
  • 1
  • 1
  • 34
  • REVIEW RATING 4/5

General rv could care less about the customer once you give them the deposit and your signature, you are literally screwed. We purchased a new 2016 5th wheel we have some manufacturer issues and no one from General rv or forest river manufacturer will answer your phone calls or emails. Do not buy from this company or manufacturer. You will be sorry Read more

Was this review helpful? 1 0

Not family oriented at all. Treat their employees like *** and have no loyalty. High pressure sales and incredible mark up. Avoid at all costs. Go to camping world. Add comment

  • Jul 19
  • Service Centers and Customer Services
  • Elko, Nevada
  • General Rv Service Center
  • 64
  • REVIEW RATING 4/5

We love General RV. We were on the road from Florida to California when our Automatic Transfer Switch went out. (No electric power in the coach!) We showed up without an appointment and Paul Deluca took us right in, diagnosed the problem, and then spent probably hours on the phone with the manufacturer of the switch, until he got them to overnight a free replacement switch, since the original one... Read more

Was this review helpful? 2 1

  • Jul 07
  • Dealers
  • Orange Park, Florida
  • Folding Pop-Up Camper
  • 295
  • REVIEW RATING 5/5

Went in only to LOOK at pop-up campers. Was not ready to buy one anytime soon. So much pressure from the salesman and sales manager we were forced to put a deposit down. Would not run our credit or try to get us financed without a deposit. Finance department never answered their phones when called, had to leave message after message not to have call returned. Ended up calling back a day... Read more

Was this review helpful? 3 0

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  • Jun 25
  • Dealers
  • Delaware, Ohio
  • 2008 Four Winds Chateau 31F
  • 1
  • 1
  • 284
  • REVIEW RATING 5/5

Bought a 31 ft chateau 2008 was told I would recieve a packet of manuals then after purchase was told to go online and print them. Asked them if they could contact original owner they without contacting him was told he throw them away payed for inspection was told I would not have to. Got unit home generator battery had dead cells shower leaked out of trap and across the floor loose trap no... Read more

Was this review helpful? 1 1

  • Jun 20
  • Dealers
  • Birch Run, Michigan
  • 2004 Newmar American Star
  • 395
  • REVIEW RATING 5/5

For starters we purchased a 2004 Newmar American Star RV from General RV of Birch Run in Jan of 2015. The price they listed was about 900 less than the other places for a similar rv so we went over to take a look. When talking about purchasing one, the salesman told us General RV charges a mandatory 900.00 fee for prepping in which they go over everything check it for leaks and fix all items.... Read more

Was this review helpful? 3 0

  • Jun 10
  • Service Centers and Customer Services
  • Middleburg, Florida
  • Oil Change
  • 354
  • REVIEW RATING 5/5

I had an early morning appointment to have my New Class C RV serviced ie. oil change on the engine and generator I arrived earlier than my appointment and there were on other Vehicles in the service lanes I was checked in and My vehicle set there for over an hour before it was moved to the back. Know explation on why from the service manager. when the appointment was set I told them I would be... Read more

Was this review helpful? 0 0

  • Jun 02
  • Dealers
  • Redford, Michigan
  • Used Camper
  • 392
  • REVIEW RATING 5/5

i saw a pop up on line, called with the stock #.Do you still have this? Yes we do would like to put down a deposit and get things rolling? Sure! This camper i was looking at was used 2004 i think, So i get a call informing me of my payment for a 2015. No thats not what i wanted.Oh ok let me get to work on this for you our finace people will be contacting you and you can take delivery on Friday.... Read more

Was this review helpful? 0 0

  • Jun 02
  • Service Centers and Customer Services
  • Lakeland, Florida
  • Recreational Vehicle
  • 1
  • 1
  • 261
  • REVIEW RATING 4/5

Where do I start. When you purchase an RV from them they love you and can't do enough for you. There were problems with the coach and they don't know you anymore. The financing is not helpful, will not answer you phone messages, will promise to call you back and does not. The service tells you they will stay in touch and do not. We have bought two motor homes from Lazy Days and have no... Read more

Was this review helpful? 0 0

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