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2.0 Based on 67 reviews
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  • Customers like
    • Financing manager 2
    • Maintenance and warranty issues 2
    • Paul deluca 2
  • Customers don't like
    • Service department 6
    • Non caring attitude 5
    • Phone calls not returned 5

We went to look at a used 15' Viking Ultra lite Travel Trailer. The salesman took us in a golf cart to the way back of the huge lot they have. The trailer was nice and he talked it up saying previous owner took immaculate care of it. Upon further inspection of the trailer, my wife saw something behind the back couch and asked me to take a look. I looked behind the couch and TOTAL ROT of the wall and floor..The salesman's response, "OH, I had no... Read more

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All of our dealings with General RV were honest, straight forward and above board. They were a pleasure to do business with and have lived up to everything that was agreed upon and promised. I would highly recommend them for your future RV dealings Unit was ordered per our specifications, built on time with us being notified of the progress and timeframe to expect. Larry the technician who did our chassis walk around was pleasant, very thorough... Read more

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Wife and I went to General RV in Wixom MI. We had seen a T@G camper at a campground and wanted to see inside one. Huge mistake. They run the store like a Mexican Time share mill. We were pressured constantly with all the classic leading questions and were handed off to floor manager who was amazingly good at this game. Finally we just stood up and walked out. I will never go in again. Read more

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So on there website this is what it says "General RV's size and reputation enables us to give you the best opportunity to get financed. Bad/No Credit? Don't Worry! We work with national banks, regional banks, and credit unions to find a financing program that will work for you." I filled out the credit app, met with Brian the finance guy, he said he would call me in a day and let me know if I got approved. I never heard from him so I called 2... Read more

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Just purchased a small trailer when I picked up they hooked it up to my vehicle so it wasn't until I got home that I found that the trailer hitch was too low. I could not put trailer tongue wheel on or remove without someone jacking up the trailer! I took my rig camping within 24 of purchase to check things out and found only half of my electrical was working. I called and was placed on hold so many times it was past closing time before I was... Read more

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they want to charge you for ever little,small thing they do . Bring your wallet full ,your going to need it. And plan on it being there for awhile never mind the appointment it dont work. Add comment

Resolved

Picked up a 2016 Prime Time Sanibel 3251-C, ($78,000) from General RV, Draper, UT on 04/11/16. Kudos to John F(sales rep), Zak (sales manager) and especially Ben (delivery service). They went out of their way to help us take delivery. Especially Ben. We had a number of issues on the RV that he addressed promptly and professionally. We had an issue with a warranty question. General RV DOES NOT cover your RV. Prime Time/the manufacturer... Read more

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I put a $1500 deposit on an 04 Journey and it was supposed to have been gone over and made sure everything worked, plus I paid an extra $400 to have edges of the bays painted ( included to remove the rust before painting). They painted over the rust, you could flake it off with your finger, when the man was showing me the equipment the left rear leveling jack would not go back up, they refused to repair and then they refused my des posit back.... Read more

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After 30 days still major issues with my new 2016 Venetian Thor. No follow through with service dept. Add comment

we were looking at a camper at the huntley illinois store i called the salesman early that morning and tole him we wanted the camperand that we would be there later that afternoon when my wife got off of work to sign the papers so he said that was fine and also stated tha he would put a sold sign on it so it wouldnt be sold i met my wife at the dealer i also had him pull it inside because it was snowing out so we could get a good look at... Read more

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