General RV Complaints and Reviews

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General RV
Main address: 48500 12 Mile Rd. 48393 Wixom MI
888-247-5607, , http://www.generalrv.com/contact-us.aspx
  • 49+1 mobile complaints
  • $240K claimed losses
  • $4.7K average
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  • 1 hour ago
  • Dealers

We purchased a 2014 PrimeTime Tracer from General RV of Draper UT early this spring. During the initial negotions and selecting a specific trailer, Rob Terry, told us to look at the website to understand the standard features of the trailer and to learn more about the manufacturer as well, he said he could not provide us any current brochures. Upon review of the Primetime website one of the most... Read more

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  • 1 day ago
  • Dealers
  • Provo, Utah
  • Warranty Service
  • 22

We were passing through Salt Lake and had a broken water line in our new 2014 Fleetwood Expedition motorhome. We called the service center and asked if they had any openings to get us in and get it fixed. She said, "Well, did you buy your coach here?" We told her no and she then said, "Then we are fully booked." They sell Fleetwood, but it appears that they are only interested in servicing... Read more

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  • Sep 09
  • Dealers
  • Omaha, Nebraska
  • 2012 Monico Knight
  • 28

Bought a used 2012 Monico Knight from General RV in Orange Park, Fl. 2nd trip out we noticed the super slide cable was fraying. Sat down with Service Writer on Wed. And he said bring it in and they would have it worked on by Fri. Of that week. 3 weeks later it still has not been worked on. They claim they couldn't find our insurance information that they sold us. They failed to order the... Read more

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  • Sep 08
  • Dealers
  • Huntley, Illinois
  • Rexhall Aerbus
  • 34

General RV, Huntley Il. My adventure started on September 2, 2014. I had an appointment set up for 10:30 and I was at the shop by 10:00. I spent some time discussing the issues with the service writer, Jim Divita. At the end of our discussion, he stated that they may be able to get the RV in the shop tomorrow, why did I have to bring in a day BEFORE they were going to work on it? Our time is NOT... Read more

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  • Sep 03
  • Dealers
  • Wheels Purchase
  • 1
  • 1
  • 54

We purchased a new fifth wheel from General RV in Draper, Utah. Have a long list of problems we found on our first trip out. We have had nothing but trouble getting the problems fixed. We have had to drive to the dealership to see what is being done, and several times, our unit is out sitting on the lot instead of in the shop...we are very mad and disappointed with General RV. Our fifth wheel... Read more

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  • Aug 26
  • Dealers
  • Chicago, Illinois
  • After Sale Service
  • 1
  • 1
  • 36

For the Huntley store the service after the sale was nonexistent . First puchase for us on an rv , so disappointed would NOT recommend! Read more

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  • Aug 22
  • Dealers
  • Macedonia, Ohio
  • Defective Rv
  • 47

Bought and RV there and the grey water drain nozzle was broke and the service manager Joe gave me nothing but a hard time as I had went through the managers to get it fixed. It still is not right. Joe wanted me to pay for the repair. Never again will I spend my hard earned money to shop there....There are other places with much nicer and helpful people. RV stores and supplies are a dime a dozen... Read more

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  • Aug 11
  • Dealers
  • Mt. Clemens, Michigan
  • Filthy Motorhome
  • 135

Bought a used Class A Motorhome from this company. They charged us $800.00 for maintenance. Once we got home we noticed the black tank had not been emptied (3/4 full)....the generator had 400 hours and the oil had never been changed. When we opened the sofa bed, the dirty sheets was still on and full of crackers...hair ect. It was disgusting!!! Would never buy from this company again. We... Read more

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  • Aug 09
  • Dealers
  • 2015 Primetime Crusader
  • 190

We purchased a 2015 Primetime Crusader last month. The whole thing was a disorganized mess from the start but today was the last straw. We took it to the lake to camp and the leveling system doesn't work right and despite waiting a full day for a proper hitch installation it wasn't done right and the fifth wheel came down on the truck turning onto the road to the campsite. Now we have a... Read more

Was this review helpful? 3 0

Less than one year old needs new floor jacks bend with used. Leaks, sharp steel trim, door does not seal,have to use kids hangers in closet very poor quilaty Add comment

 
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