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2.1 Based on 76 reviews
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  • Customers like
    • But very bad experiencne 3
    • Maintenance and warranty issues 2
    • Paul deluca 2
  • Customers don't like
    • Service department 6
    • Phone calls not returned 5
    • Way i was treated 5

this was by far the worst buying experience We have ever encountered. We have bought several cars, trucks, boats and this is our third camper and never have we had the experience we did with your company. We came to your Akron, Ohio facility just to look around and see what you had. Jeremy was our salesperson. He was very personal and very knowledgeable. However when it came down to seeing about purchasing a unit it became a new ballgame.... Read more

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We have tried and tried to get these problems resolved. We now have to be in a different state for work and are going to have to take our problems with the trailer with us. Not a good way to do business.We spent sixty five thousand dollars on this trailer and have had nothing but trouble with it and General RV. The trailer needs a window, Locks on storage doors will not lock, Sealing tile falling down because of a leak in the AC unit. Every time... Read more

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Purchased 2 different class A motorhomes from Birch Run store. YOu must understand that the RV industry operates like the automotive industry back in the '70's. No quality controls when manufacturing completed, problems are rampant and left to dealer to fix. Our latest is a $250,000.00 Holiday Rambler in April 2016. After taking delivery we cleaned it thoroughly by putting out slides, etc. The bed slide resfused to go back in so had to... Read more

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We just bought a brand new 2016 passport for birch run. We have taken out twice, the second time we let the kids bring a friend with them. What a nightmare, we woke up to kids saying it was all wet in the back area. Both my cushions they were using were wet, the blankets soaked. We Cleaned it all up. It didn't happen again till later that day, we came back in the camper and there was water all over the floor. At this point were not sure what is... Read more

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Beware! By far the worse company we have ever dealt with. Lack of honesty and integrity. They promise much but don't deliver. I would highly recommend you DONT DO BUSINESS WITH GENERAL RV.

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They do not inspect the used rv's they take in so when you buy them for top dollar you buy used problems and after you buy them they won't fix them buyer beware they can't wait to get you in the door but in a bigger hurry to get you out the door i will never recommend them to anyone they are nothing but shisters

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Crooked and lack of Integrity. Worse company ever. Do NOT purchase anything from General RV.

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Crooked, lack of integrity! Worse company I have ever dealt with. Do NOT purchase anything from General RV.

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we went to general rv in Birch Run, after telling us there was only one rv in our price range we checked it out and weren't interested. A week later we found one that was online at the same dealership. We called the guy we were working with and he never answered for about a week. I called and talked to a different guy to check out the camper online,we went there signed everything and the financial lady told us she would have an answer by... Read more

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We purchased a class a rv from the birch run location they supposedly checked all the details buyer beware honest and naive as we were being seniors we had never checked to open the sofa to extend in a bed in order to bring our family on a vacation we needed to do so we called and we were revised half of our mattress which was missing they advised us that we could get one at the cost of 600.00 dollars I refused and when I suggested that perhaps... Read more

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