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2.0 Based on 68 reviews
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  • Customers like
    • Financing manager 2
    • Maintenance and warranty issues 2
    • Paul deluca 2
  • Customers don't like
    • Service department 6
    • Non caring attitude 5
    • Phone calls not returned 5

bought a new toy-hauler had a jack that was bent they told use it was OK its normal so we called the manufacturer they said _____ no it is not suppose to be like that they made the General fix it then the auto leveling system stopped working on first time out , that was last year and they keep saying oh we fixed it then we try it and oh its not fixed , so now on the third time to service department which are a bunch of idiots say we have to... Read more

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We went to a rv show in september 2013. We were looking at trailers and when we got to general rv they were kind of pushy and really wanted us to buy. We ended up being suckered into a trailer I thought I wanted but for a price that was way more than they had said to begin with. But the nice people that we are we just went along. May 2016 we find a hole in hot water heater. We have a 200 deductable. I call they say yes bring it in and you... Read more

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General Rv - Review in Dealers category from Detroit, Michigan
1 of 2

We rented a motorhome from General rv in Wixom Memorial day weekend.When we went to pick it up we were shocked.The motorhome was beyond filthy.Mold or mildew growing in the corner in kitchen,Brown substance all over the floors,fridge had a strong foul odor and the understorage spaced were caked with mud.etc.We spoke with the general mgr Jason Quinlin.He apologized and had a crew come out and clean the motorhome which delayed our trip over one... Read more

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Our coach has been at General RV more than with us. It's not bad quality. Their service department is terrible. They absolutely do not return calls. All they do is transfer you to voicemail and calls are not returned. I will never purchase anything from General RV in this or my next lifetime.

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Stopped in just to view used travel trailers was told they were busy and no one available to take me to lot on other side of road and no golf carts to be used i must wait. Said i cant wait ill come back. Wont be back if i cant be helped. Im 70 years old

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We went to look at a used 15' Viking Ultra lite Travel Trailer. The salesman took us in a golf cart to the way back of the huge lot they have. The trailer was nice and he talked it up saying previous owner took immaculate care of it. Upon further inspection of the trailer, my wife saw something behind the back couch and asked me to take a look. I looked behind the couch and TOTAL ROT of the wall and floor..The salesman's response, "OH, I had no... Read more

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All of our dealings with General RV were honest, straight forward and above board. They were a pleasure to do business with and have lived up to everything that was agreed upon and promised. I would highly recommend them for your future RV dealings Unit was ordered per our specifications, built on time with us being notified of the progress and timeframe to expect. Larry the technician who did our chassis walk around was pleasant, very thorough... Read more

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Wife and I went to General RV in Wixom MI. We had seen a T@G camper at a campground and wanted to see inside one. Huge mistake. They run the store like a Mexican Time share mill. We were pressured constantly with all the classic leading questions and were handed off to floor manager who was amazingly good at this game. Finally we just stood up and walked out. I will never go in again. Read more

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So on there website this is what it says "General RV's size and reputation enables us to give you the best opportunity to get financed. Bad/No Credit? Don't Worry! We work with national banks, regional banks, and credit unions to find a financing program that will work for you." I filled out the credit app, met with Brian the finance guy, he said he would call me in a day and let me know if I got approved. I never heard from him so I called 2... Read more

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Just purchased a small trailer when I picked up they hooked it up to my vehicle so it wasn't until I got home that I found that the trailer hitch was too low. I could not put trailer tongue wheel on or remove without someone jacking up the trailer! I took my rig camping within 24 of purchase to check things out and found only half of my electrical was working. I called and was placed on hold so many times it was past closing time before I was... Read more

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