General Rv Complaints and Reviews

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  • Customers like
    • Maintenance and warranty issues1
    • Financing manager1
    • Jim divita1
  • Customers don't like
    • Service department5
    • See complaint3
    • Non caring attitude2

  • 8 hours ago
  • Dealers
  • Orange Park, Florida
  • Rv Dealership
  • 9

Went in only to LOOK at pop-up campers. Was not ready to buy one anytime soon. So much pressure from the salesman and sales manager we were forced to put a deposit down. Would not run our credit or try to get us financed without a deposit. Finance department never answered their phones when called, had to leave message after message not to have call returned. Ended up calling back a day... Read more

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  • Jun 25
  • Dealers
  • Delaware, Ohio
  • 2008 Four Winds Chateau 31F
  • 1
  • 1
  • 167
  • REVIEW RATING 5/5

Bought a 31 ft chateau 2008 was told I would recieve a packet of manuals then after purchase was told to go online and print them. Asked them if they could contact original owner they without contacting him was told he throw them away payed for inspection was told I would not have to. Got unit home generator battery had dead cells shower leaked out of trap and across the floor loose trap no... Read more

Was this review helpful? 1 1

  • Jun 20
  • Dealers
  • Birch Run, Michigan
  • 2004 Newmar American Star
  • 167
  • REVIEW RATING 4/5

For starters we purchased a 2004 Newmar American Star RV from General RV of Birch Run in Jan of 2015. The price they listed was about 900 less than the other places for a similar rv so we went over to take a look. When talking about purchasing one, the salesman told us General RV charges a mandatory 900.00 fee for prepping in which they go over everything check it for leaks and fix all items.... Read more

Was this review helpful? 3 0

  • Jun 10
  • Service Centers and Customer Services
  • Middleburg, Florida
  • Oil Change
  • 211
  • REVIEW RATING 4/5

I had an early morning appointment to have my New Class C RV serviced ie. oil change on the engine and generator I arrived earlier than my appointment and there were on other Vehicles in the service lanes I was checked in and My vehicle set there for over an hour before it was moved to the back. Know explation on why from the service manager. when the appointment was set I told them I would be... Read more

Was this review helpful? 0 0

  • Jun 02
  • Dealers
  • Redford, Michigan
  • Used Camper
  • 253
  • REVIEW RATING 4/5

i saw a pop up on line, called with the stock #.Do you still have this? Yes we do would like to put down a deposit and get things rolling? Sure! This camper i was looking at was used 2004 i think, So i get a call informing me of my payment for a 2015. No thats not what i wanted.Oh ok let me get to work on this for you our finace people will be contacting you and you can take delivery on Friday.... Read more

Was this review helpful? 0 0

  • Jun 02
  • Service Centers and Customer Services
  • Lakeland, Florida
  • Recreational Vehicle
  • 1
  • 1
  • 165
  • REVIEW RATING 4/5

Where do I start. When you purchase an RV from them they love you and can't do enough for you. There were problems with the coach and they don't know you anymore. The financing is not helpful, will not answer you phone messages, will promise to call you back and does not. The service tells you they will stay in touch and do not. We have bought two motor homes from Lazy Days and have no... Read more

Was this review helpful? 0 0

  • May 30
  • Dealers
  • Draper, Utah
  • 180
  • REVIEW RATING 4/5

Do not buy from these rude idiots, Robert Jensen lies, talks poorly about his own staff, says he will do something and never does, insists his staff lie for him constantly, he is in a meeting when he never even shows up for work. Robert Jensen is immature, uses poor judgement, calls customer names and swears at them, throws a hissy fit in from of staff and customer. Will never deal with this... Read more

Was this review helpful? 3 2

  • May 17
  • Dealers
  • Travel Trailer
  • 294
  • REVIEW RATING 4/5

We drove our travel trailer home two weeks ago. The finance guy called yesterday and said the credit union we signed with isn't taking us now. There was a "snafu" in his words. Then he went on to say that while talking on the phone with this CU, there was another one by him that heard his conversation. (how does that happen?). This CU said they'd take on our loan and lower the rate by 2%. (how... Read more

Was this review helpful? 0 0

  • May 14
  • Dealers
  • Tooele, Utah
  • 2014 Prime Time Crusader
  • 175
  • REVIEW RATING 4/5

Took Rv in 1 1/2 years old with vent problem on toilet. They worked on it said they could find nothing wrong. Now it works fine. Said extended warranty won't pay because they found nothing wrong. Charged $250. Never buy extended warranty this was my 3rd problem and they will not pay anything always pass the blame. Sales people are pleasant but their service dept is non caring and way expensive.... Read more

Was this review helpful? 1 0

  • May 11
  • Dealers
  • Huntley, Illinois
  • 2015 Rubicon Toy Hauler
  • 453
  • REVIEW RATING 5/5

If you are going to buy an RV from General RV, it is my opinion that you should make sure that you read the Purchase Agreement very thoroughly! I would even go so far as to recommend that you have it reviewed by an attorney. I found it to be very heavily weighted toward General RVs interests and not ours. On our "maiden voyage", April 28, 2015, we discovered that the gray and black water... Read more

Was this review helpful? 4 0

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