General Rv Complaints and Reviews

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  • Maintenance and warranty issues1 votes
  • Service department2 votes
  • See complaint1 votes
  • High prices offers for new rvs1 votes
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  • 1 day ago
  • Dealers
  • Birch Run, Michigan
  • 2004 Newmar Fifth Wheel
  • 27
  • REVIEW RATING 4/5

We bought a used 2004 Newmar 5th wheel from General RV. The price of the unit looked to be about a grand less than comparable models at other places so we decided to get it. Once there we find out there's a mandatory $800.00 prep fee which the salesman told us was to be used to prep the vehicle and fix ALL issues. Well we purchased the unit in January and it was delivered with a defective... Read more

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  • Apr 21
  • Dealers
  • Canton, Michigan
  • Positive Experience
  • 12
  • REVIEW RATING 4/5

My experience with the Brownstown Twp General RV maintenance department has been good. Managers actually cared to resolve any of my issues on my Thor Ace 27.1. Only a couple of issues. Repaired problems as promised and resolved one unusual problem. Adam Watterson, service advisor was reliable and professional. Appointment times waits were reasonable. Sales price and trade-in prices when... Read more

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Well general is a place to be employed c but I work really hard to get no pay . No one wants to pay for the top of the line . You dont suffer . Go camping . Add comment

  • Apr 09
  • Dealers
  • Salt Lake City, Utah
  • Motorhome
  • 83
  • REVIEW RATING 5/5

I read all the bad reviews about General RV Draper Utah, but I thought buying a new motorhome would be different. What can go wrong with a new one? Silly me. When we went to pick the motorhome up even the man who did the presentation was embarrassed by the condition it was in. Many, many things wrong with it that should have been caught in the PDI. Very sloppy work by someone who is obviously... Read more

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  • Apr 09
  • Dealers
  • La Barge, Wyoming
  • Motorhome
  • 41
  • REVIEW RATING 3/5

Our new motorhome was wrecked on the lot by someone at General RV after we signed the papers. They didn't tell us. Instead tried to cover some of the scratches with a sharpie!We noticed the dents and the scratches when we went to get it! Like idiots we let them "repair" it, came back and went on our trip. BIG MISTAKE! The step was broken, the awning flew open on the interstate and the roof over... Read more

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  • Apr 07
  • Service Centers and Customer Services
  • Jacksonville, Florida
  • Generator Repair
  • 87
  • REVIEW RATING 4/5

I brought my RV in for service - oil change, roof wash and seal, coach wash, and generator service. The generator would not start when I brought it in and they knew that. When I picked it up they informed me that they serviced the generator - plugs, parts, etc. but it wouldn't start. The service girl said that she called me and that I authorized them to service the generator, but not to get it... Read more

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  • Mar 30
  • Dealers
  • Dover, Florida
  • Positive Experience
  • 178
  • REVIEW RATING 5/5

I finally got through to General Rv's corporate office on March 23 and my complaint was read by their V.P. of Operations, Mr. Chris Dietrich. Mr. Dietrich came to Tampa on March 25 and met with us and spent several hours looking over our rv and explaining to us how each deficiency was caused and what repairs are necessary. He noted all the manufacturing problems, in addition to the faulty design... Read more

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  • Mar 27
  • Dealers
  • Linden, Michigan
  • Camper
  • 152
  • REVIEW RATING 5/5

Unhappy Customers: We bought a brand new camper in August 2014 in Birch Run MI. Our sales lady and sales manager told us to use the camper for the rest or the year and write down anything that needs fixed due to it being new and that we had a year warranty. So we bring it in March to get some work done and this is what happened. The rear door would pop open and the Awning dripped at the seam, not... Read more

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  • Mar 26
  • Dealers
  • Draper, Utah
  • Class C Motorhome
  • 140
  • REVIEW RATING 4/5

They list RV's they don't actually have in stock. When I arrived they told me it was sold. I saw the same RV posted a few days later, again. When I called they said it was "sold". I explained this is the second time they've done it. The sales manager said he did not care. He said they plan to keep using this deceptive advertising practice. I also pointed out they listed wrong hours on their... Read more

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  • Mar 25
  • Dealers
  • Martins Ferry, Ohio
  • Keystone Laredo
  • 92
  • REVIEW RATING 4/5

Here is my complaint......I bought a used Keystone Laredo in July, 2013. There were some leaking issues. I paid to stay in a hotel while the recreational vehicle was re-sealed. And waited until December to receive the replacement for a water damaged dining panel. And a television that was non functional was replaced. Approximately five months later, the recreational vehicle was stolen. I... Read more

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