General Rv Complaints and Reviews

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  • Customers like
    • Maintenance and warranty issues1
    • Financing manager1
    • Jim divita1
  • Customers don't like
    • Service department2
    • Jim mervis1
    • Non caring attitude1

  • May 17
  • Dealers
  • Travel Trailer
  • 101
  • REVIEW RATING 4/5

We drove our travel trailer home two weeks ago. The finance guy called yesterday and said the credit union we signed with isn't taking us now. There was a "snafu" in his words. Then he went on to say that while talking on the phone with this CU, there was another one by him that heard his conversation. (how does that happen?). This CU said they'd take on our loan and lower the rate by 2%. (how... Read more

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  • May 14
  • Dealers
  • Tooele, Utah
  • 2014 Prime Time Crusader
  • 76
  • REVIEW RATING 4/5

Took Rv in 1 1/2 years old with vent problem on toilet. They worked on it said they could find nothing wrong. Now it works fine. Said extended warranty won't pay because they found nothing wrong. Charged $250. Never buy extended warranty this was my 3rd problem and they will not pay anything always pass the blame. Sales people are pleasant but their service dept is non caring and way expensive.... Read more

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  • May 11
  • Dealers
  • Huntley, Illinois
  • 2015 Rubicon Toy Hauler
  • 222
  • REVIEW RATING 5/5

If you are going to buy an RV from General RV, it is my opinion that you should make sure that you read the Purchase Agreement very thoroughly! I would even go so far as to recommend that you have it reviewed by an attorney. I found it to be very heavily weighted toward General RVs interests and not ours. On our "maiden voyage", April 28, 2015, we discovered that the gray and black water... Read more

Was this review helpful? 2 0

Went there we were until our credits was perfect they wouldn't even waste there time trying to sell anything Add comment

Tampa rv store sucks, they have low prices to suck you in and then stick it to you on the trade. Stay away, slick number game Add comment

  • Apr 28
  • Dealers
  • Wixom, Michigan
  • Motorhome
  • 1
  • 1
  • 183
  • REVIEW RATING 5/5

When finalizing our deal on a motorhome with General RV in Wixom, the final numbers were different than the first set of paperwork we received. I called to receive an explanation of this. Brian, the finance guy gave me a verbal explanation of the numbers. I asked him to re-do the quote in writing and send it to me and he became irritated with me for even asking for this. I explained that all... Read more

Was this review helpful? 5 0

  • Apr 25
  • Dealers
  • Orange Park, Florida
  • Rv Trailer
  • 208
  • REVIEW RATING 5/5

Let me start off by telling anyone who reads the reviews, DO NOT and I repeat DO NOT buy a RV from General RV. I cannot stress that enough!!!!!. The service after the sale is HORRABLE, the company talks a great game during the sales process, but sadly that is where it stops. I bought a RV from the General RV location in Orange Park FL. To start out with, the sales person I dealt with did not know... Read more

Was this review helpful? 3 0

  • Apr 23
  • Dealers
  • Birch Run, Michigan
  • 2004 Newmar Fifth Wheel
  • 170
  • REVIEW RATING 4/5

We bought a used 2004 Newmar 5th wheel from General RV. The price of the unit looked to be about a grand less than comparable models at other places so we decided to get it. Once there we find out there's a mandatory $800.00 prep fee which the salesman told us was to be used to prep the vehicle and fix ALL issues. Well we purchased the unit in January and it was delivered with a defective... Read more

Was this review helpful? 2 0

  • Apr 21
  • Dealers
  • Canton, Michigan
  • Positive Experience
  • 90
  • REVIEW RATING 4/5

My experience with the Brownstown Twp General RV maintenance department has been good. Managers actually cared to resolve any of my issues on my Thor Ace 27.1. Only a couple of issues. Repaired problems as promised and resolved one unusual problem. Adam Watterson, service advisor was reliable and professional. Appointment times waits were reasonable. Sales price and trade-in prices when... Read more

Was this review helpful? 2 0

Well general is a place to be employed c but I work really hard to get no pay . No one wants to pay for the top of the line . You dont suffer . Go camping . Add comment

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