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1.7

I wrote an email to the headquarters of General RV, on 2/18/16, about the treatment we got after we bought a Grand Design Solitude 366Den 5th wheel from the Huntley, Il location. I guess HQ doesn't care either.

Right now I'd just like the keys to the 5th wheel we own. We weren't given them after the walkthrough, because no one knew where they were, didn't get them after we signed the papers, because they still couldn't locate them and we still don't have them 4 months later. Other things Late tax checks and late fees. We paid the taxes and wrote 3 months of emails asking why we couldn't get our money.

We called and told them we were visiting in February, we seemed to be in the way. Called us Fussy. No one wanted to talk to us. Our salesman isn't around.

I don't know about the other locations, but I would think twice about this one. I wish I wouldn't have drove the 460 miles and waited until the dealer 75 miles from us told us we could order from there.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

General RV Center Pros: Parts department people.

General RV Center Cons: Lack of communication, Poor communication from service manager, Lack of concern by anyone, No keys to the 5th wheel we own, Salesman and manager.

Location: Huntley, Illinois

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