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1.7 Based on 48 reviews
  • Customers like
    • Financing manager 2
    • Maintenance and warranty issues 2
    • Paul deluca 2
  • Customers don't like
    • Service department 6
    • Phone calls not returned 4
    • See complaint 3

  • Oct 29
  • Dealers
  • Salt Lake City, Utah
  • 2016 Tiffin Allegro Open Road
  • 90

We made an appointment (which is very difficult to get) for our 2016 Allegro we purchased from General in March of this year. Our appointment was for Wednesday, October 21st. It was there when they opened. We needed to have the stairs fixed, they stopped working at all after only 7 months.) and replace the mirror which my husband accidentally damaged. After it being there 9 days, they finally got... Read more

Was this review helpful? 2 1

  • Sep 30
  • Dealers
  • Red Lodge, Montana
  • 2015 Thor Four Winds Super C
  • 122

I bought a new Thor Four Winds Super C Motorhome from the Huntley IL location and told them I would pick it up in 2 weeks. I flew from Montana to CHICAGO to pick it up .. They said everything would be ready for delivery on Monday. I went in on Saturday to check it out and they hadn't even started working on it. As a result they rushed through the work that needed to be done and it was not done... Read more

Was this review helpful? 0 1

  • Sep 01
  • Dealers
  • Canton, Ohio
  • Camper
  • 2
  • 2
  • 190

Please please do yourself a favor and go somewhere else. Poor manager that is very rude and defensive over who would know what and service is terrible. Read complaint on the BBB they are dead on how this place does business!!! They will lie right to your face to get you to buy an rv!!! Manager joe is running place in ground! Most unchristian like business I have even encountered. Do your research... Read more

Was this review helpful? 1 1

  • Jun 20
  • Dealers
  • Birch Run, Michigan
  • 2004 Newmar American Star
  • 636

For starters we purchased a 2004 Newmar American Star RV from General RV of Birch Run in Jan of 2015. The price they listed was about 900 less than the other places for a similar rv so we went over to take a look. When talking about purchasing one, the salesman told us General RV charges a mandatory 900.00 fee for prepping in which they go over everything check it for leaks and fix all items.... Read more

Was this review helpful? 4 2

  • May 17
  • Dealers
  • Travel Trailer
  • 561

We drove our travel trailer home two weeks ago. The finance guy called yesterday and said the credit union we signed with isn't taking us now. There was a "snafu" in his words. Then he went on to say that while talking on the phone with this CU, there was another one by him that heard his conversation. (how does that happen?). This CU said they'd take on our loan and lower the rate by 2%. (how... Read more

Was this review helpful? 2 0

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