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2.2 Based on 100 reviews
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  • Customers like
    • Financing manager 3
    • But very bad experiencne 3
    • Paul deluca 2
  • Customers don't like
    • Service department 7
    • Phone calls not returned 5
    • Way i was treated 5
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Our first Open Range had a few assembly glitches, it took a very long time and was not fixed. Every time They were supposed fix it I got it back with more damage. I felt like my nice new camper was being destroyed before my very eyes. They cut into the liner on the underside of the unit to repair pipes after it flooded twice. The flap they opened never sealed and so plastic and tape hung down and flapped in the wind while towing it... and don't... Read more

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I bought a new Prime Tracer Air 235 trailer from General RV in Canton, Ohio a couple weeks ago. So far I found leaking fresh water drain valves and and no AM radio function. I found out today that I cannot get an appointment for repairs until January 10th of next year and they had no idea how long they would keep it! I was told it would be a nightmare to get anything done in a reasonable time frame once they have your money and so it starts. I'm... Read more

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Being a first time RV-er I was not savy enough to know what the important things to inspect. Oh boy, did they sell me a bill of goods. The unit obviously has many issues and so after discovering them, did not take the unit off the lot. Let them know it needed to be corrected. Went back 1 month later after repeated phone calls of what was wrong with the unit only to pick it up and find that it had the ABS sensor still had not been corrected. No... Read more

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I took my 2016 Holiday Rambler (new) in for a couple of thing that needed to be fixed. I took it in around 15 Sept. Now I bought this on July 24 2016 and it has been in twice for minor repairs that took total of 4 weeks to fix. So here it is Nov 14 and still no RV. They have had it for 2 months for minor issues. They have called me twice in that time to say parts are ordered. They had to fix the bed frame. weather stipping on front door,... Read more

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I have a foot long piece quest pipe for the water tank in my travel trailer I called General RV and they told me that it would be about $200 because they get so much an hour I talk to 4 different people 4 foot long piece of quest tubing with two fittings to be made for me it goes from the hot water tank to the T. They ask me if I bought it there I said it shouldn't make a difference but no I didn't and he said it did make a difference so don't... Read more

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Absolutely the worst after the sale customer service I have ever seen.

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In April we bought a 2015 Class A Bounder from General RV.(only 3100 miles). We have had a couple of issues but are satisfied with everything so far. Bob, our delivery specialist is excellent!! We did find that their pre-delivery inspection / preparation needs monitoring. The tires were out of balance, front end needed alignment (previous owner probably hit a curb), steering wheel was off center, all of the four batteries needed water, (two had... Read more

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After several times back at general rv. Brand new rv still has multiple problems. General rv will not fix the problem anymore! Several of people who also had bad experience with General RV are going to set camp by the stores with signs and let future customers know our experience with General rv.

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I bought a brand new class a rv from General RV in Huntley 5 months ago. It's been at General RV many times with the sam problems and different ones. I ended up working with vice-president of General RV Chris to solve these problems. Its been at general rv in and out. Many months and still have problems. We thought that everything was fixed. Wrong! We ended up standed in a parking lot all night because the windshield wipers did not work! I... Read more

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I was coming home from work on lobby road. I saw a car coming at a high rate of speed all of a sudden he was right on my bumper, so I break checked him. He proceeded to stick his middle finger up very proudly. I just kept driving and noticed he turned in to general. I turned into the next driveway to see if he worked there because I thought I recognized him. In fact he did work there and this is where we bought our camper. I got out of my... Read more

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