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2.2 Based on 89 reviews
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  • Customers like
    • Financing manager 3
    • But very bad experiencne 3
    • Paul deluca 2
  • Customers don't like
    • Service department 7
    • Phone calls not returned 5
    • Way i was treated 5
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Great Sales Department. Made the decision to purchase easy. The Service Department has stonewalled me on punchlist items for 11 months. Don't leave the dealership on the initial purchase with issues outstanding.

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I HAVE HAD ISSUES WITH THIS SALESMAN FROM 4 YEARS AGO. HE IS A LIAR AND DISHONEST. PLEASE LOOK DOWN ABOUT 20 POSTS AND READ MY STORY. MY STORY IS ALSO IN ALL CAPS SO YOU CAN FIND IT. TRIED TO OVERCHARGE ME 10000.00 ON A 96000.00 COACH. THEN WHEN I BOUGHT ELSEWHERE HE CALLED ME AND TOLD ME NOT TO BRING IT TO HIS STORE IN WIXOM MICHIGAN FOR SERVICE AND TO ALSO NEVER SET FOOT ON THEIR PROPERTY.. THIS IS ALL... Read more

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We called to make an appointment for some warranty work, and made an appointment for service (about a month out) on my RV at General RV in Draper, UT. Dropped the RV off, in fact we dropped it off the afternoon before appointment so it was available first thing in the am on the appointment day. No calls received. We finally called our General RV service representative three days after the appointment. He told us the appointment was only a... Read more

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Called twice last week to confirm how service operated. Both times was told to show up 9am Mon-Fri and that they allot 2 hours and up to 5 items that are handled same day while you wait. It was hard to believe, which is why I called back a second time days later and asked a separate service team member to verify. I even asked what happens when too many people show up and they can't get to everyone in the same day. Her answer: I've never seen... Read more

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I purchased a 2015 Fleetwood at the 65th Fleetwood Rally through General RV. It has been in for multiple problems and each time, I can almost always count on losing the use of the coach for at least 30 days each visit even when I scheduled it ahead of time. Recently I had it in for a frig cooling issue. After 30 days, they did get the cooling issue fixed. But in the process, they damaged the refrigerator damaged during the multiple times it was... Read more

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Salesman Ryan was really a friendly knowlegable salesman until I got a price quote from an out of state dealer. From that point I was notified that I would not get a tank of gas, LP , or Def fluid fill. As a matter of fact, he did not walk thru the unit when it arrived and see that it was clean for the customer. Dirt on the floor, things that did not work etc. Lucky for me I am good at fixing and cleaning and did it myself. Then at a later... Read more

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Worst service ever. Trailer in after first time out took 10 days and the burnt holes in the comforter and sheets. Took them a month to reimburse us $20. Been in 2 times since. This time has been 24 days and counting

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General RV orange park fl. Has great sales and financial assistance personnel BUT BEWARE NO SERVICE AFTER THE SALE!!!! If you take back for any follow up work WITH SCHEDULED APPOINTMENT it will be there for days and weeks and don't except call from service department about your RV because it will never come. And when you call them you want get though...little to NOTHING will be done when you pick it up. THE WORST Customer Service ever!!!!! I... Read more

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We bought our first RV this week. It is a used trailer and fairly inexpensive. Our sales person was Cody and he did a good job showing us what was available. We did not feel pressured at all. Our delivery person was Joel. He did a FANTASTIC job walking us through the coach, demonstrating systems, and giving us helpful maintenance tips. This probably took much longer than normal because this is our first RV but he did a great job. Our... Read more

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We were told by salesperson that the tires on our 2012 cougar were new tires and in all fairness they looked new tread was good still had the little rubber nubbys on them started our cross country drive and within 400 miles had a tire explode another 600 miles and a second tire blows damaging our camper fender spoke with tire repair tech who states the tires are dry rotted and the original tires from 2012...We bought used expecting some issues... Read more

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