General RV Center Phone Numbers and Emails

Toll-Free Number:

  • (888) 436-7578
    Online Sales
Send Message

Customer Service:

  • (989) 624-2047
    Birch Run, Michigan
  • (734) 284-5570
    Brownstown, Michigan
  • (248) 383-1008
    Clarkston, Michigan
  • (269) 792-5005
    Grand Rapids, Michigan
  • (847) 669-5102
    Huntley, Illinois
  • (904) 458-3005
    Jacksonville/Orange Park, Florida
  • (586) 954-0121
    Mt.Clemens, Michigan
  • (330) 896-6657
    North Canton, Ohio
  • (352) 653-1750
    Ocala, Florida
  • (804) 412-4180
    Richmond, Virginia
  • (574) 966-5894
    RV Inspection Facility (Bristol, Indiana)
  • (801) 307-1075
    Salt Lake City/Draper, Utah
  • (813) 359-8077
    Tampa/Dover, Florida
  • (248) 662-9968
    Wixom, Michigan

Headquarters:

  • (248) 662-9920
  • (888) 436-5370

Sales/ Reservations:

  • (989) 624-7000
    Birch Run, Michigan
  • (734) 284-5500
    Brownstown, Michigan
  • (248) 886-0015
    Clarkston, Michigan
  • (269) 792-9118
    Grand Rapids, Michigan
  • (717) 857-2220
    Harrisburg, Pennsylvania
  • (847) 669-5570
    Huntley, Illinois
  • (904) 458-3000
    Jacksonville/Orange Park, Florida
  • (586) 954-3600
    Mt.Clemens, Michigan
  • (330) 896-8977
    North Canton, Ohio
  • (352) 653-1900
    Ocala, Florida
  • (804) 412-4160
    Richmond, Virginia
  • (801) 307-1070
    Salt Lake City/Draper, Utah
  • (813) 305-2500
    Tampa/Dover, Florida
  • (248) 349-0900
    Wixom, Michigan

General RV Center Emails:

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Contact Information

General RV Center Website:

General RV Center Help Center:

Corporate Office Address:

General RV Center
25000 Assembly Park Dr.
Wixom, Michigan 48393
United States

Other Info (opening hours):

Online Sales Hours:

Monday - Friday: 8:30AM-5:30PM

Saturday: 9:00AM-4:00PM

Sunday: 11:00AM-4:00PM

More contact details

General RV Center Customer Service Reviews

1.4 / 5
Bad
Mel E Dle
Wonderful place want to share
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

General RV Center in Draper and all its employees are so amazing! Brett Moore did such a great job helping me find the best Camper Van for my needs.

He is so friendly and kind and knows all about the older and newest models. Very knowledgeable people there. I got great advice. Troy in Finance was also amazing and gave me great tips on where to go for amazing trips and on financing the vehicle at the best rates.

He was also very knowledgeable about RV setup and specifics to help me get educated. General RV sets you up to make sure you know how to use all the specialized features of the vehicle, and this was super important because the camper van I purchased was sophisticated and there is a lot to learn.

The customer service I received from everyone there was spectacular! They are also all-around great people who are just excited to get you on the road and camping :) I couldn't be happier

Read full review
George and Jean
Service
stars-rating stars-rating stars-rating stars-rating stars-rating
4.7

We purchased a 2023 Thor 29G Ace back in July unfortunately no fault of General but the quality control of our motor home was definitely lacking we had multiple issues on our first try for an overnight and had to return to the dealership for issues that needed to be corrected the same weekend of our first trip not even able to spend a night in it .Jerry the service writer was exceptional going over all our problems. General had it for 10 weeks we did get it back in time for the trip we had scheduled to bring it to Florida for the winter.

Again we encountered a few more issues called general in Elizabethtown PA spoke with Dominic the general manager and made arrangements to bring the coach back up north to get it looked at and repaired as this is where we purchased it from. So it's now been a couple of weeks at the shop and we're waiting to hear an update.

So far the customer service has been GREAT, we're hoping that this visit will be quick so we can get it back to the warm weather in Florida. We'll update on progress and am hoping it will still be a positive review
George and Jean

Read full review
Tony C Lju
90 days and falling apart
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Reviews
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check24
work18
manufacturer15
sales manager15
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Tony Collino
Local Guide·32 reviews·12 photos
2 minutes ago
NEW
Bought 2003 33 foot Wildwood Platinum in June, in September I am bringing back for repair, rock panels on passenger side pulling away from body. During further inspection they found that they didn't connect the battery on one side and lucky More
Joseph Bauer
Local Guide·59 reviews·181 photos
6 months ago
Made first RV purchase.

Sales floor was great. They answered a lot of questions. Financial department, well made it as comfortable as possible Happy. VIP tour of your vehicle is very helpful.

Made sure our truck was safe to pull our new More
Photo 1 in review by Joseph Bauer Photo 2 in review by Joseph Bauer
Photo 3 in review by Joseph Bauer Photo 4 in review by Joseph Bauer
1
General RV Center (Owner)
6 months ago
We are so happy to hear that our team made this such an easy experience for you, Joseph!
Joe Vap
1 review·3 photos
5 months ago
I wish I would have read the other reviews before I made the mistake of doing business with General RV. Hands down the worst buying experience I've ever had.
We literally had dozens of issues with our brand new Class B van. You would More
Photo 1 in review by Joe Vap
Photo 2 in review by Joe Vap Photo 3 in review by Joe Vap
8
General RV Center (Owner)
11 months ago
Joe, we're sorry to hear this has been your experience with your brand new Class B. If you would like to continue the conversation, please email our Customer Care team at customercare@***.com with your name, phone number, and details regarding your experience so they can look into this for you.

We would be more than happy to help.
Sandra
12 reviews·12 photos
4 months ago
Once you sign for a purchase? Beware if you have problems. Major vehicle issue drop offs are not a priority for the service department. They dont inspect what they sell, so my suggestion is to hire an inspector before you sign.

Itll save More
Photo 1 in review by Sandra Photo 2 in review by Sandra
Photo 3 in review by Sandra
Photo 4 in review by Sandra +2
4
General RV Center (Owner)
4 months ago
Hi Sandra. We appreciate you reaching out about the issues you have with your RV. Please reach out to our customer care team for assistance with the issues. You can connect with them at customercare@***.com.
Tony Collino
Local Guide·32 reviews·12 photos
2 minutes ago
NEW
Bought 2003 33 foot Wildwood Platinum in June, in September I am bringing back for repair, rock panels on passenger side pulling away from body.

During further inspection they found that they didn't connect the battery on one side and lucky I had power and then further found out other cable wasn't clamped down to the ternminal connection and was sparking the whole time so I was lucky no fire. Besides that I had to clean sawdust out of all the floor ducts. Service rep said " that is normal".

After 2 weeks and a half and knowing I had a trip planned, here I sit waiting still. Don't buy into the "you are family BS"
I highly regret purchasing here.

Read full review

Summary of General RV Center Customer Service Calls

87 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call General RV Center?

Staff Question:

  • “Poor service from Ocala store. Cannot get our service writer, Shane to return phone calls or texts.”
  • “Complaint on your service at a store i bought rv drom”
  • “Plumbing issue...need service.”

Product/ Service Question:

  • Warranty repairs
  • “Phones don't work”
  • “Warranty contract”

Refund Question:

  • “Check refund for floor”
  • “Speaking with someone about Coach-Net prorate refund”
  • “Refund for gap insurance”

Payments and Charges Question:

  • “Deposit not returned”
  • “Reimbursement”
  • “Gerebal rv giving run around on fasle billing of warranty work that was not conpleted”

Return/ Replace Question:

  • “Cant get any one to return my call”
  • “Trying to schedule appointment in Harrisburg left 6 messages over last 3 weeks not one return call”
  • “A problem getting return phone call to set up services. I've been to birch run , Clarkston (they are outstanding and all of your company should be this way) and now Orange Park . I'm having a slide problem and this for the fifth time.”

Employment Question:

  • “Needing my W2 forms”
  • “2019 w-2”

Request for Information Question:

  • “Question.”

Cards Question:

  • “Gift card issue”

Other Question:

  • “Not happy one bit i suggest you call me back”
  • “Problems with store”
  • “Mislead and lied to when vying a class A”

About

Summary

General RV has been on the market for over 50 years. It is a family-owned dealership of RV vehicles. Since 2001, General RV has opened seven new locations in Jacksonville - Florida, Grand Rapids, White Lake, Birch Run - Michigan, Salt Lake City Utah, North Canton - Ohio, and most recently in the Chicago, Illinois area. The company is presented to be one of the top 4 dealers in the USA. Currently the company offers its customers such options as same day service, on-the-spot financing as well as in-stock parts and accessories. General RV offers 20,000 square feet of parts and accessories for all major brands of fifth wheels, motor homes, camping trailers, truck campers, travel trailers, as well as used RVs.

General RV Center reviews and complaints

General RV Center is ranked 89 out of 327 in RVs, Motorhomes and Trailers category

Area Served

USA

Payment Methods

MasterCardVISAAmerican Express

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